At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that reinvent media activation, and create influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfillment go hand in hand.

Part of the Global Partnerships capability, the Ad Tech Solutions team is dedicated to onboarding and supporting Google Marketing Platform (GMP) clients. With a focus on technology licensing, platform implementation, and renewals, the team is the primary support unit for platform technical support needed to ensure the platform drives performance against their goals.

As a Senior Manager, Ad Tech Solutions, you will play an important role in the success of the Partnership team, by being a platform specialist for SA360 and up-skilling across additional GMP platforms such as CM360, DV360, and GA4. Reporting to our Sr. Director of AdTech Solutions, you will onboard, and support Google Marketing Platform (GMP) clients, driving relationships while ensuring they receive the best service and observing ticket SLAs for reactive client queries and best practices.

The salary range for this position is $80,000 - 95,000 USD annually.

Responsibilities

• Resolve a variety of platform (CM/DV/SA) questions relating to simpler user access, creative approvals, spend issues., up to more complex integrated product questions.
• Lead platform demos to clients, explaining the functionality, implementation approach, and business benefits of the GMP.
• Complete scorecards and basic audits for GMP products and communicate the value of the adopted features.
• Complete account build tasks (account creation, linking, floodlight/audience creation) associated with platform onboarding and implementation engagements.
• Provide consultative, tailored recommendations that have broader effects for the client and guide GMP product adoption.
• Provide guidance and training to junior team members.
• Collaborate with the Partnership Account Management team to provide recommendations for clients related to driving GMP product adoption.
• Attend client calls to serve as the product liaison responsible for communicating product solutions and value adds relative to the GMP technology.
• Follow best practices about our service offerings, and respond to and resolve our tickets using prioritization to ensure tickets are resolved within SLAs

• Expert Platform knowledge: Must have and maintain certification across all GMP (DV360; SA360; CM360) and GA4 platforms according to Jellyfish's GMP certification requirements.
• Knowledgeable on general search practices and engine functionality.
• 5+ years of experience developing context and awareness of client challenges.
• Experiaence following best practices about service offerings, and resolving tickets using prioritization to ensure tickets are resolved within SLAs

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development with Jellyfish Learn.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

#LI-Hybrid